Help & Support

Frequently asked questions

Find answers about orders, shipping, products, returns and support. If you still need help, you can contact us by email or use the live support chat on the website.

Orders & Shipping

Orders are usually processed as quickly as possible. Delivery time depends on the destination country and the selected shipping method. Once your order has been shipped, delivery timing may vary depending on the carrier.

Shipping availability depends on the countries currently supported by the store at checkout. You can verify shipping options and costs during the checkout process before placing your order.

Shipping costs are calculated according to the destination country and the type of product ordered. The final shipping amount is shown clearly during checkout before payment.
Products & Sizing

When available, product pages include sizing information to help you choose the best fit. If you are between sizes, we recommend comparing the measurements shown on the product page with a garment you already own.

Yes. FJ LAB was built around the idea of ​​creating unique pieces that make your day different — simple, wearable, and designed for everyday use.

We do our best to show products as accurately as possible. However, slight differences in color or appearance can happen depending on screen settings, lighting or production details.
Returns & Support

Return conditions depend on the product and the store policy in force at the time of purchase. For any return request, please contact support first so we can guide you with the next steps.

You can contact us by email at support@fjlab.shop or use the live support chat available on the website.

No problem. Send us an email at support@fjlab.shop or reach out through the support chat, and we will help you as soon as possible.
Need help?

We are here to help

If you cannot find the answer you need, you can contact FJ LAB directly.

Live support
Use the support chat available on the website.
Please include your order number when contacting support about an existing order.
Shop now About FJ LAB